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Job Title: Technical Trainer, Instructional Designer

Organization: ​University of California, Merced

Location: Merced, CA

Job Category: Computing/Information Technology Unit: Information Technology Position Code: SIT8361A Status: Open Closing Date: 11/25/2018 Salary: $60,000 - $70,000 Location: DCC - Downtown Campus Center, Merced, CA


The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With nearly 8,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff. Ranked among the best public universities in the nation by U.S.


News and World Report, UC Merced is uniquely equipped to provide educational opportunities highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design, and supports the economic development of Merced and the region. In Fall 2016, UC Merced broke ground on a $1.3 billion public-private partnership that is unprecedented in higher education. The Merced 2020 Project will nearly double the physical capacity of the campus by 2020, enhancing academic distinction, student success and research excellence. In 2018, UC Merced opened the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.



Serves as a creative member of the Academic & Emerging Technologies team within the Office of Information Technology. Builds creative, engaging, interactive, and effective educational and training materials to maximize efficiencies, meet technological competency expectations, reduce errors, and promote best practices. Produces quality technical documents and instructional products that have critical impact on the organization and the university. Interacts with staff to senior level internal and external constituents, and has command of communications that represents the organization. Demonstrates high degree of collaboration and diplomacy as well as problem analysis and creative solutions. Applies skills as a seasoned, experienced trainer / technical professional with a full understanding of industry practices and unit / department policies and procedures, computing policies and business needs to provide technical training and documentation solutions to a wide range of issues. Demonstrates effective judgment in selecting methods and techniques for delivering technical training and documentation solutions.




  1. Applies professional technical writing and instructional design skills to conduct appropriate job and task analyses in the context of instructional design of technical documentation and/or specialized training. Documents learning objectives, articulates document and course design, develops technical guides and content, selects appropriate technologies and tools to achieve goals and assess impact of documentation and content delivered. Works in a collaborative manner with others in a diverse environment and at all levels in the organization to prioritize work assignments, conduct analysis, and develop recommendations. Partners with service owners to understand new campus technologies and new features, using this knowledge to design and develop online training materials in both text and video. Supports and guides other staff in the creation of training content, including quick guides, user guides, activities, online, video, or audio components, and oversees the production of course content according to an established schedule. Demonstrates diplomacy and tact in all communications.

  2. Uploads documents and course content to websites and learning management platforms. Delivers technical training to end users in hybrid, online and instructor led environments. Provides QA and testing for content developed by self or others. Resolves technical issues between documents/ content and platforms. Provides support for testing content and tools to meet ADA requirements. Provides ongoing review and updates of technical documents and training content.

  3. Manages training development projects. May function as a lead, scheduling and assigning work and providing technical guidance and work direction on content development to student or career staff at various levels. Actively seeks out knowledge of new and emerging technologies and learning delivery methods.




  • Bachelor's degree in related area and / or equivalent experience / training.

  • Master’s degree in related area and / or equivalent experience / training with an emphasis in instructional design, instructional technology, education, or computer information systems, or in a related field- preferred.

  • Certifications in Technical Writing, Technology Training, CPLP – preferred.



  • 3 years of experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

  • Experience integrating multimedia into web-based courses and thorough knowledge of e-learning strategies including but not limited to courses (e.g., processes and technologies, etc.).

  • Experience uploading, delivering and tracking training content utilizing a commercial Learning Management System (LMS).

  • Demonstrated skill in project management processes and ability to construct and execute training plans for technology implementations. Strong analytical, verbal, written and interpersonal communication skills and strong collaboration and negotiation skills.

  • Thorough knowledge of instructional design principles, adult learning theories and learning strategies. - Demonstrated experience in how to utilize learning strategies in order to create meaningful, adaptable and relevant training and documentation.

  • Thorough knowledge of the technical tools and platforms required to achieve the delivery of engaging and media-rich online learning content, and of trends in the use and effectiveness of educational technology and learning.

  • Group facilitation skills and experience delivering complex content, and facilitating group processes such as focus groups, brainstorming and workflow analysis. Knowledge to conduct appropriate job and task analyses in the context of instructional design of technical or specialized training.

  • Experience working in an environment that requires regular communication using interpersonal skills to create and maintain collaborative working relationships with a diverse range of stakeholders about service expectations and quality.



  • Advanced level skills in application of planning, resourcing and monitoring of effective design life cycles of training and other learning and performance solutions to support the organization.

  • Advanced skill at creating technical documentation for complex processes and applications.

  • Experience with tools used to produce web-based materials such as Presenter, Articulate, Dreamweaver, Photoshop, Camtasia, Captivate, digital video production and editing, digital audio, and editing software.



Please complete a UC Merced Application and email along with resume and cover letter to Please indicate in the subject line of your email the Position Title and Position Number you are applying for. For questions regarding how to apply please email or call (209) 228-8247.

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