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Job Title: Certification Project Coordinator

Organization: SmithBucklin

SmithBucklin, a 100 percent employee-owned association management company, is looking for a Certification Project Coordinator and would be accountable for supporting the overall delivery of Certification programs for their assigned clients. The Certification Project Coordinator supports and implements program components of certification program delivery, will also work with online content delivery (webinars, other).

This role is accountable and responsible for certification program projects, certification operations support, vendor engagement and work closely with volunteer-led committees. We are seeking an individual who can work in a fast paced matrix environment and ensure strong client relationships while managing multiple priorities.

Key focus areas and activities for the Certification Project Coordinator role include:

Program Development & Management

  • Coordination of and communications to Subject Matter Experts (SME) including certification governing boards, subcommittees, and exam development volunteers

  • Serve as staff liaison to multiple education and certification oversight committees

  • Implements and updates all certification policies and procedures (including initial application, recertification, reinstatement, ethics, CE, and exam development)

  • Support exam development and delivery process

  • Support the adherence of accreditation standards into the certification program (as applicable)

  • Support the RFP process as required; leads vendor sourcing, selection and management - Including psychometricians, testing software companies and certification and accreditation software

Project Management

  • Proactively communicates project status, program deadlines, identifying any areas of concern and addresses issues to ensure program outcomes are met.

  • Identifies problems and proactively seeks out methods to improve self-performance and/or efficiency of an operation or task

  • Manages regular reporting to stakeholders as required

  • Provide administrative support of certification programs as required



  • Ensure communications with internal teams, vendors, speakers, and volunteers are accurate and timely as it relates to educational programs and initiatives

  • Learn and adapt to changing procedures, methods or processes

  • Advise client and staff team on answers to critical questions concerning activities, problems or issues and provide updates both verbal and written format to supervisors and staff, as required

Basic Qualifications:

  • Bachelor's degree

  • 3-4 years total professional experience

  • Experience working with multiple clients and managing multiple projects simultaneously

  • Relevant experience in certification program/project coordination required

  • Experience working with volunteer committees and/or volunteer subject matter experts preferred

  • Knowledge of certification/testing industry standards

  • Solid PC experience with Windows operating system and a variety of software programs (Microsoft Office Suite - including database management experience, zoom/virtual platforms and LMS systems a plus)

  • Excellent written and verbal communication skills

  • Strong proficiency in prioritizing tasks, managing time efficiently and escalating concerns (multiple concurrent tasks)

  • Very strong attention to detail

Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity At SmithBucklin

Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

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