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Job Title: Program Specialist, Supports for Formative Assessment - REMOTE

Organization: University of California Santa Cruz

Program Specialist, Supports for Formative Assessment - REMOTE
Location: Silicon Valley
Job ID: 24300

Additional Information
This position works remotely requiring a telecommuting agreement and adherence to the UCSC Telecommuting/Remote Work Guidelines. The employee shall be available in a full-time capacity during assigned telecommuting work hours (specific hours to be discussed with supervisor). While telecommuting/remote working, the employee is responsible for ensuring a worksite environment suitable for accomplishing their regular job duties during scheduled hours of work and, if applicable, arranging for dependent care just as they would if they were working at the regular UCSC worksite.


UC Vaccination Policy: With limited exceptions, for all faculty, staff, academic appointees, and students accessing facilities at any UC campus this fall. Employees and students can or

UCSC Statement
UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

Initial Review Date (IRD): 10-26-2021

Dept Marketing Statement
The Smarter Balanced Assessment Consortium (SBAC) is a public agency supported by 15 members (13 states, one territory and the Bureau of Indian Education). Through the work of thousands of educators, Smarter Balanced created an online assessment system aligned to the Common Core State Standards (CCSS), as well as tools for educators to improve teaching and learning. Smarter Balanced is housed at the University of California Santa Cruz (UCSC) Silicon Valley Extension.

Our work is guided by the belief that a high-quality assessment system can provide information and tools for teachers and schools to improve instruction and help students succeed — regardless of disability, language, or subgroup. We involve experienced educators, researchers, state and local policymakers, and community groups working together in a transparent and consensus-driven process.

Smarter Balanced staff have a profound commitment to UCSC's Principles of Community including embracing diversity, equity and inclusion.

UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands-on, roll-up-your-shirtsleeves practicality of Silicon Valley culture. Developed with guidance from key industry leaders and academic experts, our certificate programs match the economic demand of your industry, from engineering to business, education to bioscience. The University of California reviews and approves UCSC Extension courses and programs for academic content, merit and instructor qualifications. Many of our courses may be applied toward degree programs, or may be eligible for professional certificates and licenses.

Position Summary

Uses skills of instructional design and multimedia development as an experienced professional to help shape instructional content using the formative assessment process into coherent instructional resources. Demonstrates a high degree of collaboration and diplomacy as well as problem analysis and creative solutions. Solves complex content or delivery related issues in collaboration with technical teams. Interacts with senior internal and external personnel. Normally receives little direction for ongoing resource development, workflow, and project assignments.

This position is part of the Instructional Support branch, which manages the development and delivery of Tools for Teachers resources, online learning products, instructional videos, and website/resource authoring development. The team is committed to document and website accessibility (i.e., conformance to WCAG 2.1 AA); as well as the use of rapid improvement cycles for process and program improvement. The team focuses on educator and student supports and works collaboratively with consortium members, educators, and multiple Smarter Balanced internal teams (e.g., content, communications, and technology) to meet the consortium's strategic goal to support effective teaching practices and maximize student learning

This position will complete established workflow processes to support the development and review of instructional resource materials and website user testing for This role will require exceptional customer service and attention to detail while working on multiple deliverables within precise timelines. Some tasks will include applying professional concepts and procedures to conduct analytical studies (e.g., draft surveys or review lessons learned) and complete projects of moderate scope and complexity to address a variety of policy, research, and procedural issues. Additionally, this position may analyze issues and problems, gather data and information, find and evaluate alternatives and make sound recommendations for those issues and problems, future projects, or updates to procedures. The Supports for Formative Assessment team is comitted to diversity, equity, and inclusion in the classroom, with our partners, and on our team.

Pay, Benefits, & Work Schedule
Salary Information: $71,700 - $106,800 / Annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full

Schedule Information:
100% weekly
40 hours weekly
Day Shift

Employee Classification: Career Appointment
Job End Date: None
Work Location: Remote
Union Representation: None
Job Code Classification: 006148 (INSTRUCTIONAL DESIGNER 3)

Job Duties

60% - Program Support

Applies professional instructional design skills to support resource development, apply learning goals / success criteria / formative strategies, and select appropriate technologies and tools to achieve team goals and deliverables (e.g., Smarter Tools for Teachers, SNE Materials Site, Test and Item Management System - Resource Authoring).

Monitors resource development workflow and resolves issues / mediates feedback to complete tasks for product development and workflow delivery within established project schedules.

Works in a collaborative manner with other instructional designers, technology staff, and contractors and demonstrates diplomacy and tact in all communications.

Works in a collaborative manner with others in a diverse environment and at all levels in the organization to prioritize work assignments, conduct analysis, and develop recommendations.

Conducts appropriate job and task analyses in the context of instructional design of technical or specialized training.

May provide support for testing content and tools to meet ADA requirements (WCAG 2.1AA), research and document copyright for embedded content.

20% - Technical Support

Deploys content on learning management platforms.

Consults with educators and staff to determine methods for delivery of content and effective use of technology that promotes learner engagement and knowledge acquisition.

Provides technical support to team and educator workgroups and partners with need for login support to access training, Learning Management System administration, and website content management (e.g., Zoom, Google Drive, WordPress, Moodle).

Provides technical support in the context of instructional design (e.g., e-learning for adults).

Actively seeks out knowledge of and training for new and emerging learning technologies.

10% - Internal and External Customer Service

Supports faculty and staff in the creation of multimedia content, including interactive learning activities, video, or audio components, and oversees the production of course content according to an established schedule.

10% - Projects

May provide support for testing content and tools to meet ADA requirements, research and document copyright for embedded media and other non-faculty-created content.

Provides recommendations involving program projects / initiatives.

Coordinates program planning and communication with program / project staff and participants.

Required Qualifications

  • Bachelor's degree in related area and / or equivalent experience / training.

  • Thorough knowledge of instructional design and understanding of how dependencies within projects may impact work being done on other projects, trainings, or in other areas.

  • Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.

  • Demonstrated ability to analyze, research and synthesize large amounts of data.

  • Strong attention to detail.

  • Strong verbal and interpersonal communication skills as well as strong collaboration and negotiation skills.

  • Strong written communication skills.

  • Thorough knowledge of typical policies that impact K-12 education.

  • Thorough knowledge of instructional design principles and learning strategies, the formative assessment process, universal design, and instructional approaches including remote, hybrid, asynchronous, and synchronous learning.

  • Thorough knowledge of the technical tools and platforms required to achieve the delivery of engaging and media-rich online learning content, and of trends in the use and effectiveness of educational technology, including the use of copyright permissions and source attribution.

  • Thorough knowledge and skills with relevant business software systems (e.g., Google Drive, Microsoft Office Suite)

  • Thorough knowledge of applying adult learning theories and educational methodologies.

  • Thorough knowledge of e-learning strategies (e.g., processes and technologies, etc.).

  • Advanced level skills in application of planning, resourcing and monitoring of effective design life cycles of training and other learning and performance solutions to support the organization.

  • Knowledge to conduct appropriate job and task analyses in the context of instructional design of technical or specialized training.

  • Experience with preparing high quality technical documents (e.g., copy editing and accessibility).

  • Ability to meet deadlines and provide exceptional customer service in a 100% remote virtual environment (e.g., Zoom, Webex, Teams).

  • Ability to demonstrate commitment to diversity, equity, inclusion, collaboration, and process improvement.

Preferred Qualifications

  • Experience with document accessibility conformance (e.g., Word, PowerPoint, tables, images)

  • Experience with program management tools (e.g., Jira, Confluence, Project, Planner, Aha!)

  • Program and project management coursework and/or certification (e.g., PMP, Scrum, Agile, Waterfall)

  • Thorough knowledge of Smarter Balanced strategic goals.

  • Coursework or experience in education, diversity, equity, or non-profit service delivery.

  • Coursework or experience in product or program management.

  • Certification in Document accessibility (WCAG 2.1 AA)

  • Certification in Program Management

  • Adult learning or teaching certificate

Special Conditions

  • Selected candidate will be required to pass a pre-employment criminal history background check.

  • Ability to work remotely from a home office and be able to fulfill requirements of the UCSC telecommuting agreement.

  • Ability to work long periods of time at a computer with or without accommodation.

  • Ability to work occasional nights, weekends and/or holidays.

  • Ability to travel to support in-person training events (approximately 2-6 team events per year).

Safety Statement
All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

How to Apply
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.


View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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