Education Technology Specialist
Position Type: Admin/Professional
Full or Part Time: Full Time

Position Summary Information

Summary
As a member of Information Technology, the Education Technology Specialist’s primary responsibilities are to provide technical expertise to students, faculty, and staff for NEOMED’s portfolio of learning technologies including both on premise and cloud-based environments, supporting instruction needs within on-campus and online classrooms, and supporting the development and creation of university audio/video content. This position will be focused on positive, responsive, and customer-service oriented interactions that support NEOMED’s collaborative and team-based approach to delivery of services to students, instructors, and staff. Additionally, this position will be responsible for identification, recommending, implementing, and maintaining technology solutions that bolster educational program designs that are focused on learner success while supplementing internal leadership on information security, risk and/or compliance efforts.

Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.

Pay Grade: 9
Starting Salary Range: $52,087 – $61,637
Location: Rootstown, OH

Benefits Offerings Include:
- Hybrid Workplace (Up to two days remote after 6 months; Policy Number: 3349-7-151) 
- Training Offerings, including LSS Green & Yellow Belt and other professional development
- Competitive Health, Vision, Dental
- Flexible Spending Account
- State Retirement with 14% matching
- Excellent Vacation and Sick Time
- 11 Paid Holiday Days
- Wellness Offerings
- Short and Long Term Disability Coverage
- Long Term Care Coverage Offerings
- Life Insurance

For additional details visit: https://www.neomed.edu/hr/benefits/

Principal Functional Responsibilities
1) TEACHING, LEARNING, AND TECHNOLOGY OPERATIONS – Support the operations of applications such as third-party hosted educational applications for use by students, faculty, and staff. Support could include troubleshooting, configuration, access provisioning, and reporting. Implement process, procedures, and controls to ensure operability of services and provide a highly available, secure, and robust technology infrastructure that is compliant with all policies, regulatory requirements, and industry best practices including data privacy and other security concerns. Participate in the evaluation, testing, implementation, and procurement of new systems and/or participate in testing and implementation of software releases that impact the Information Technology suite. Regularly communicate with internal leadership and advisory groups to assess efficacy of systems and discuss improvements and new features. Leverage stakeholder and constituency groups to ensure service communications are transparent and timely. Document, coordinate, and analyze interactions with students, faculty, and staff regarding their requests and incidents to make sure resolutions are complete. Uses the information to identify widespread problems and/or areas for process improvement. Develop, maintain, and facilitate access to documentation for academic systems.

2) TEACHING, LEARNING, AND TECHNOLOGY SUPPORT - Provides first and second level support for teaching and learning focused technology; Provides support for the technology in lecture halls, multidisciplinary labs, and smart rooms throughout the university campus including videoconferencing applications. Serves in a support role to classrooms on campus following a needs basis and technician availability. Answer questions, solve technical problems, and ensure effective escalation of issues and requests associated with students, faculty, staff, and external vendors.

3) TEACHING, LEARNING, AND TECHNOLOGY RESEARCH & ADVOCACY – Research, evaluates and recommends instructional technologies, software applications and best practices; stays current with new and emerging technologies that support teaching and learning activities. Research and develop business cases for the use of academic technologies that improve the student experience, improve delivery of learning objectives, provide access to all potential students, allow programs to develop and scale more effectively. Advocate for student and faculty perspectives when resolving issues or implementing changes.

4) AUDIO/VIDEO PRODUCTION AND DIGITAL CONTENT CREATION - Supports the development and creation of video and audio academic and University promotional materials. Produces studio quality media (video and on-demand video) for students, faculty and staff requiring professional productions. Includes audio and visual computerized processes to provide high level educational, recruiting, historical and scientific/research representation. Produces, edits, and manages content for University functions not limited to promotional material, philanthropic events, campus events, student events, graduation, Match Day, White Coat, Campus updates, and other professional recorded, edited, and live-streamed events.

5) TEACHING, LEARNING, AND TECHNOLOGY TRAINING – Assist internal leadership in improving the quality of teaching, learning, and technology knowledge across all departments’ university wide, including the development of support strategies and materials to enhance faculty and staff effectiveness. Collaborates with IT staff in the development and delivery of workshops to introduce faculty, staff and students to current, and emerging instructional technologies and their effective application in teaching and learning.

6) INFORMATION SECURITY, COMPLIANCE, RISK AND OTHER DESKTOP SUPPORT – Support internal leadership with information security, risk, compliance, and desktop support efforts, which can include contributing to policies and procedures related to data security, privacy, risk, and incident response. Assist members of the NEOMED Help Desk with hardware/software/account requests.

Qualifications

Education/Degrees: Bachelor’s degree in Educational Media, Instructional Technology or related field.

Experience:
· Minimum of three to five years of experience in information/academic technology at a university or corporate setting preferred.
· Minimum of three to five years of experience with supporting academic technology systems including:
o Learning Management Systems such as Instructure Canvas
o Third party applications and tools used in learning environments (Zoom, Echo360).
· Minimum of three to five years of experience of audio/visual production and digital content creation.

Key Skills, Personal Characteristics, and Key Competencies
· Higher education experience including demonstrated experience working in an environment with colleagues of diverse backgrounds and customs and ability to interact effectively with members of the academic community.
· Working knowledge of Adobe Creative Suite, Microsoft Office/Office 365, Canvas, ScreenPal, Zoom, Point Solutions, and Echo360
· Working knowledge of streaming video technology
· Proficient in the use and knowledge of current classroom technologies
· Technical proficiency with MAC and PC operating systems and hardware
· Ability to work independently and as part of a team providing timely, high-quality services.
· Ability to multi-task and meet deadlines on an on-going basis.
· Ability to effectively communicate with individuals at all technical levels.
· Be extremely customer-service oriented.
· Excellent interpersonal skills
· Ability to lift/carry 25 lbs. of audio-video equipment.

Core Competencies
· Leadership: NEOMED creates positive change by educating and training Ohio’s next generation of health professionals, educators and researchers through experiential learning, high-impact research, strategic partnerships and innovation. By designing an environment where ideas and connections can flourish, NEOMED is transforming health care.

· Exceptional Experience: By creating a welcoming, supportive and well-resourced environment, NEOMED sets the stage for meaningful interactions among its students, faculty, staff, alumni, partners and community members. The University empowers every individual to participate fully in the campus experience and the community that NEOMED serves.

· Diversity, Equity and Inclusion: NEOMED recognizes, appreciates and celebrates all of the ways-from backgrounds to viewpoints-that people are different. The University’s culture is grounded in respect and thrives on the uniqueness of each individual. NEOMED encourages everyone’s participation by fostering policies and practices that ensure fair and just access, treatment and opportunities for all.

· People: Talent is NEOMED’s most valuable asset. The University invests in developing its faculty and staff to realize their fullest potential. As it works to attract and retain a diverse workforce and student body, NEOMED embraces opportunity and growth across all levels of the institution.
Preferred Qualifications

Physical Requirements
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit; talk; or hear and occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds.

Posting Detail Information

NEOMED EEO Statement
NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

For concerns regarding discrimination, please contact:
Molly O’Malley
Title IX Coordinator
Northeast Ohio Medical University
Email: momalley@neomed.edu

NEOMED requests that you provide the voluntary information requested below. It will be kept separate from your application, in a confidential and limited access file, to be used for statistical compilation and analysis for Human Resources record keeping and reporting purposes. Your response will not be used in any way to determine your eligibility for employment. Your cooperation is greatly appreciated.

Notification of Annual Security Report.
The Northeast Ohio Medical University is committed to assisting all members of the NEOMED community in providing for their own safety and security. The annual security report is available on the NEOMED website at https://www.neomed.edu/police/clery-act/annual-report/.

The annual security report contains information regarding campus security and personal safety including topics such as: crime prevention, authority of university police and security officers, crime reporting policies, and other matters of importance related to security and safety on campus.

Additionally, the report contains information about crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by NEOMED; and on public property within, or immediately adjacent to and accessible from the campus.

If you would like a paper copy of this report, please email police@neomed.edu or call the Department of Public Safety at 330.325.5911 to request a copy.

This information is required by law and is provided by the Northeast Ohio Medical University Department of Public Safety.

To Apply, visit:
https://apptrkr.com/4932110